Complaints
This procedure covers all complaints about any provision of community facilities or services by Greswell Primary, other than complaints that are dealt with under other statutory procedures, including those listed below.
Complaints
This procedure covers all complaints about any provision of community facilities or services by Greswell Primary, other than complaints that are dealt with under other statutory procedures, including those listed below.
Parent View gives you the chance to tell Ofsted what you think about your child’s school, from the quality of teaching to dealing with bullying. Please visit - Parent View for further information
Exceptions
- Admissions to schools
- Statutory assessments of
- Special Educational Needs
- School re-organisation proposals
- Matters likely to require a Child Protection Investigation
- Exclusion of children from school
- Whistleblowing
- Staff grievances
- Staff conduct
- Complaints about services provided by other providers who may use school premises or facilities
- National Curriculum – content
If other bodies are investigating aspects of the complaint, for example the police, local authority (LA) safeguarding teams or Tribunals, this may impact on our ability to adhere to the timescales within this procedure or result in the procedure being suspended until those public bodies have completed their investigations.
If a complainant commences legal action against Greswell Primary in relation to their complaint, we will consider whether to suspend the complaints procedure in relation to their complaint until those legal proceedings have concluded.
For more information please click the link: complaints procedure policy
Who to contact
Concerns about admissions, statutory assessments of Special Educational Needs, or school re-organisation proposals should be raised with Special Educational Needs Team, Hyde Town Hall, Market Street, Hyde, Tameside, SK14 1AL
Complaints about child protection matters are handled under our child protection and safeguarding policy and in accordance with relevant statutory guidance. If you have serious concerns, you may wish to contact the local authority designated officer (LADO) who has local responsibility for safeguarding or the Multi-Agency Safeguarding Hub (MASH).
The LADO (Tania Brown) can be contacted on: Tel: 0161 342 4398
Further information about raising concerns about exclusion can be found at: www.gov.uk/schooldiscipline-exclusions/exclusions.
*complaints about the application of the behaviour policy can be made through the school’s complaints procedure. Click here for further information ---https://greswellprimary.net/policies/behaviourpolicy.
We have an internal whistleblowing procedure for all our employees, including temporary staff and contractors. The Secretary of State for Education is the prescribed person for matters relating to education for whistleblowers in education who do not want to raise matters direct with their employer. Referrals can be made at: www.education.gov.uk/contactus.
Volunteer staff who have concerns about our school should complain through the school’s complaints procedure. You may also be able to complain direct to the LA or the Department for Education (see link above), depending on the substance of your complaint.
Complaints from staff will be dealt with under the school’s internal grievance procedures. if appropriate. Complainants will not be informed of any disciplinary action taken against a staff member as a result of a complaint. However, the complainant will be notified that the matter is being addressed.
Providers should have their own complaints procedure to deal with complaints about service. Please contact them direct.
Please contact the Department for Education at: www.education.gov.uk/contactus
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